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Find answers to common questions about Thrinacia. Can’t find what you’re looking for? Contact our support team.
How do I email all the backers of a campaign?
This post will show you how to notify all your backers of a campaign.
Step 1:
Go to your campaign manager by clicking the top right corner icon and choosing “My Campaigns”.

Step 2:
Pick the campaign you want to email all backers and click the “Manage Updates”.

Step 3:
Press “Add Update” and then fill in the title and body with what you want to tell your backers. In the “Who should see this?” dropdown choose the “All backers” option.

Step 4:
After you have the title and body to how you want it press the “Save” button. It will now show your newly created update. Once you confirm this is what you want to send you can press the “Publish” button. Now that it is published it can be seen on your campaign page.

Step 5:
Now just press the “Notify Backers” button and it will email all your backers with your newly created updated.

Why is website administration panel not accessible from Atlas Demo website?
For security reasons we do not allow access to admin panel from the demo website. Demo website is to be used for demonstration purposes so other users can see what a general website looks like.
If we gave admin panel access to public on demo website then anyone could change how it looks like or significantly alter its behavior which could confuse other users seeing the demo.
Once you subscribe to free trial or to any of our other plans you will get full access to the administration panel for your own website. Note that you can still however try the campaign creation and other features on our demo website.
How can I make custom modifications to Thrinacia Atlas WordPress Plugin?
This answer will explain how the development workflow works if you would like to make custom changes to Thrinacia Web UI delivered via Thrinacia Atlas WordPress plugin.
The development workflow for the Thrinacia Atlas WordPress plugin is very similar to the Web UI development workflow. Make sure you have a local version of your site with gulp installed. You can view our tutorial on doing this here HERE
Once you have a local version and gulp installed, to make any of the changes you will first want to change directory to the “src/” folder. After all your changes are complete you will have to package it using gulp. To do this for the WordPress plugin run this command in your terminal when inside the “src/” folder:
gulp build-plugin --path [path-to-folder]
You will need to replace the [path-to-folder] with the location you want all the files to be packaged. All the packaged files will have to be placed in the “angular” folder in the “thrinacia-atlas” plugin folder.
You can make [path-to-folder] be the angular folder in the “thrinacia-atlas” folder or you can point it anywhere you like and then copy the files over if you like.
If you are copying over the files you can delete everything in the angular folder except your “app_local.js” and then move all your files over. Once this is done you can check your site to see the changes.
Either method works. For example if you want the files to be put into a new folder where “angapp” and “src” are located all you would have to do is make the [path-to-folder] be “../plugin” without the quotes. It will then create a folder called plugin with all the files inside it so you can copy these files over to the target location.
How do I hide the Sign Up/Log In button
If you would like to remove the sign up/log in button on your platform, this can be done via CSS.
First, it is best to learn how to add custom CSS to your site by reading the following article: https://www.thrinacia.com/blog/post/tips-on-customizing-your-thrinacia-atlas-instance-via-simple-css-js-code
You can use this CSS selector to target the sign in button specifically:
#nav-wrapper div.nav-main-right.right.menu > a {
display: none;
}
You also might need to add some padding once the button is hidden, you can add this to restore the padding to search bar if needed:
#nav-wrapper div.nav-main-right.right.menu > .search-item {
padding-top: 1.8em;
padding-bottom: 1.8em;
}
Do you offer training sessions for business organizations or individuals?
Yes we offer paid training sessions for business organizations or individuals who feel that they read our tutorials but still may need some training for other reasons. You can purchase training time in 1 hour increments with 2 hours being minimum training time you can purchase.
Each training session will involve speaking directly with our platform engineer and sharing our screen with you remotely. We can also connect remotely to your computer if needed. We offer introductory sessions as well as more advanced topics.
To purchase and schedule training session please email us or submit request from our contact form via our website. We will get back to you promptly on cost of the training and schedule.
What is Backer Offset Feature?
Please note that the Backer Offset feature found under Campaign Transactions is available to portal administrators only.
This feature allows administrator to control backer offset displayed on Campaign page. Backer offset is then added to the existing backer count.
For example if campaign currently had 10 backers but administrator wanted to say there were actually 15 backers since those other backers were recorded elsewhere, then this flag could be used to indicated that on the campaign by putting 5 as the backer offset, resulting in 15 total backers instead of 10.
How to get optimal Widget Sharing?
When using onsite widget component (not the Core Web UI), sharing works a little differently and to get optimal results please read more below.
When using onsite widget component (not our Core Web UI), sharing works a little differently due to who controls the web page and to get optimal results please read more below.
Because onsite widget is just a single component embedded into your main website page dynamically, it then does not manipulate the html meta tags set by your main web page where the widget resides on.
Since most of the social websites like facebook rely on open graph meta tags to be set on start of the page (in html head section), you will need to set those open graph tags accordingly yourself for that page on your website. Facebook crawler will read and parse these from your web page (hosted on your end).
If you are using content management system like WordPress, then this is easily done through a plugin which allows OpenGraph tags to be defined for a page/post, such as for example this one: https://wordpress.org/plugins/wp-og/
Once appropriate og meta tags such as image, etc, are set the sharing should work in most optimal way and show your page on facebook for example accordingly.
For more information on facebook open graph sharing, please refer to the link here: https://developers.facebook.com/docs/sharing/webmasters
How can I integrate analytics into my website?
You can integrate any analytics package such as Google Analytics (to track visits and so on) easily into your website.
Make sure to login as Administrator, then click on “Administration” -> “Portal Settings” -> “Website Settings”.
Once there please navigate to field called “Website Footer Code” and paste your analytics or tracking code there as per screenshot below.
Then click “Save Website Settings” button and your website should be tracking visits and so on via newly added analytics code.
Still have questions?
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