How can our support team test live transactions on your website?

Are you having issues with processing transactions on the platform, and currently in Live mode? If you do not know the issue with transactions on your platform, Thrinacia support can help you debug this. In order for us to help you, we would need the following:

1. Access to your Stripe/PayPal account

You can provide us access to your Stripe account via team member. To do this, log into your Stripe account –> click on settings –> go to the Team and security section in the settings page, and click on Team –> click on New member –> check the Administrator box and add the following email: dev@thrinacia.com

If you are using PayPal, you will need to follow these steps to add us as  a team member: https://www.paypal.com/us/smarthelp/article/how-do-i-add-users-to-my-paypal-account-faq1605

Please add the same email address: dev@thrinacia.com.

2. Access to a live campaign & account to test with

We would need to test the transactions using a live campaign and account that has a live credit card for pledging to a campaign. If you do not have an account that we can use on the platform with a saved credit card, you can phone us via our contact page to provide information we need.

3. The steps you took to get this error

We need to know how the error occurred, what steps that were taken to receive the error, the operating system that was used including the version, and the browser that was used including the version.

Once we receive the above information, we can begin testing the transactions to further help you debug what issues are occurring on your platform and solve the problem for you. Please send such information to support@thrinacia.com or open a support ticket in nexus.