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The campaign revisions toggle is designed to allow admins and campaign managers to update the campaign while it has already started. The toggle, however, can cause issues with the campaign among other features on the website due to its complexity.

We warn anyone who decides to use this toggle and would recommend that if you run into any minor issues on the platform, to turn this toggle OFF and see if it will fix it.

If you would like to learn more about our REST API and explore the REST API v1 docs, please refer to the following link: https://www.thrinacia.com/docs/api/redoc

If you decide to use the Post Charge for Keep it All (KiA) funding mode, the transactions will not be triggered until the end date of the campaign has been reached. It will then go through the same process as explained in this article here.

You may be trying to update the language or some translations on the platform. When doing so, you will need to be following the steps as described in this article here: https://www.thrinacia.com/blog/post/thrinacia-translation-using-angular-translate

After following the steps, you could be running into some issues. Before consulting with Thrinacia Support, it is best to check the following:

• Syntax: When updating the translations, you may run into issues with the syntax. Use a text editor that will detect syntax errors so you can quickly fix the issue.
• File Name: When making changes to specific JSON files, make sure that the file name is the exact same as the original. For example, if the file name that you are editing is called campaign-page.json you will need to keep that same exact file name.
• Check the app_local.js: You will need to check this file to be sure that it is referencing the correct folder for translations on the platform. This is also mentioned in the article above.

If everything is correct as per the statements above, then it is best to contact support@thrinacia.com if you are not seeing the correct translations.

Yes, you can update the reward prices when you are running a campaign. If there are already backers on a particular reward, you cannot update the reward prices as a campaign manager, but you can update the prices of the reward if you are an admin.

When running CrowdFunding campaigns, you could potentially run into backers that want a refund.

Atlas handles transactions on the platform via Stripe, so all of the refunds will be done on the Stripe end. To process the refund, you will need to log into your Stripe account and manually do the refund there.

If you are running All or Nothing campaigns and do not reach the funding goal, this does not mean that you will need to send any refunds. When running campaigns in All or Nothing mode using post charge, the transactions are not processed unless the campaign reaches both the funding goal and the end date. You can learn more about the workflow by reading the following: https://www.thrinacia.com/blog/post/post-processing-workflow-explained

Located in the administrator dashboard under portal settings –> campaign settings is a toggle called Organization Name and EIN.

To enable and use this setting, you must first turn the toggle ON by checking the box and saving the settings at the bottom of the page.

Next, you will need to enable another toggle so you can view the changes when you are not logged in.

Go to the admin dashboard –> portal settings –> website settings –> Allow Non-Admin To Manage person Attributes. You must enable this setting as well. Keep the box below it unchecked called “Disallow Read Access To Other Users”.

Save this setting by clicking the save button at the bottom of the page.

Once this has been saved, you can see that the correct information is replaced and can be viewed as the organization and EIN number for each campaign.

If you want to migrate your data from Ignition Deck to Atlas, you will need to be subscribed to the Scale plan.

Once subscribed to the appropriate plan, you can create a ticket or email our support at support@thrinacia.com to start the migration.

We will be able to migrate campaigns, backers, pledges, and users on the platform.

Thrinacia’s support engineers will need access to your WordPress website. This will include access to an admin account on the WordPress website, as well as SSH or access to the back end of the website via cPanel, as an example. This will allow our team to do a db dump and run the migration scripts. Such scripts can take a day or two to set up and run.

Prior to migrating the data, be sure to turn OFF all of the email notifications via the admin dashboard as they may be triggered when the migration scripts run.

All data and information that you have added to your website will be kept during and after the migration script has been completed.