How can we help you?

Please note that existing Web UI application is currently not compatible with Facebook Messenger due to messenger application using significantly different rendering engine. Due to these limitations there is special switch to enable Facebook Messenger detection as per this blog article: https://www.thrinacia.com/blog/post/new-2020-atlas-v1-updates

Alternatives to this would be to try and use Web Widget which may work better with this rendering engine.

To use private campaigns, you need to enable option called “Enable Private Campaign” in the Administration Dashboard -> Portal Settings -> Campaign Settings

Then during campaign creation, you will see a setting called “Private Campaign”. Once it is enabled the URL would be a random URL that you can give to other people and only those people with direct link can see the campaign and it contents.

Yes, you can upgrade or downgrade your existing plan to any other plan we offer at any time. There is no cost to do this and process is quick and simple.

To change your plan, simply contact us via email support@thrinacia.com or file a support ticket in nexus.thrinacia.com under your project.

Our pricing strategy for Thrinacia Atlas will always remain the same, meaning we may add new plans or change existing ones to reflect new features and so on, but we will ALWAYS ONLY charge for the Thrinacia Atlas software we provide and NEVER charge anyone for the percentage on transactions processed through the Thrinacia Atlas.

We are SaaS (Software as a service provider), that provides white label crowdfunding software infrastructure and technology to handle crowdfunding campaigns, platforms and so on. We ONLY charge monthly price for the use of the infrastructure and our Thrinacia Atlas software which is fully backed up and monitored as well as made to be scaleable in high load situations. There is no other fees or charges from us and there NEVER will be.

Thrinacia Atlas uses several technologies on backend including Python, Perl and PostgreSQL. It exposes REST API to users to consume on all standard plans and Enterprise plans. Enterprise plans allow for full modification of source code on backend and frontend. Standard plans allow for modification of source code on frontend only.

Hosting is done via a mix of providers including Google Cloud, Stackpath and OVH. The hosting on all standard plans is done via multi-tenant infrastructure (fully isolated and secure containers or instances). The enterprise plans offer ability to host platform on fully dedicated servers or nodes.

Certain plans including Scale plan and Enterprise plans allow for Geo Hosting where physical location / world region of instance/container or dedicated server can be chosen.

Automated backups for all instances/containers on standard plans are taken once a day and retained for up to 30 days, then rotated. Enterprise plans allow for custom backup protocols.

Frontend code is currently cached via CDN. Backend REST API endpoints are not cached as results are dynamic, however we are looking into dynamic caching options.

Standard plans are auto scaled based on demand up to maximum allowed resource usage as it’s multi tenant infrastructure. If you anticipate very heavy traffic usage you may wish to look into purchasing an Enterprise plan.

You can update the page title as shown in the tab of the browser by going to the Administrator dashboard –> click on the pages tab –> locate the page that you want to change the title for, and click edit –> change the field that says “page title”, and remember to save by clicking on the green “save changes” button at the bottom of the page.

Yes, you can change transaction fee while the campaign is running.

To change the transaction fee for all contributions make sure that the post charge setting is enabled for such campaign already. You can adjust the transaction fee per campaign in the campaign settings or globally on the payment settings.

If your campaign is on the direct charge mode, then only the new contributions will reflect what the transaction fee is currently adjusted to.

At this time donations or contributions cannot be restricted or limited to a single physical location/region. However this is something that can be custom implemented if needed.