Support Center

How can we help you?

Find answers to common questions about Thrinacia. Can’t find what you’re looking for? Contact our support team.

Do you provide custom payment gateway or custom payment processor implementation?

Yes and no. Normally such implementations are more costly due to number of factors such as: feasibility of target payment gatway being implemented natively into the core Thrinacia Atlas engine, features that are available and number of legalities (whether it can be used for CrowdFunding).

This is why we normally recommend that clients follow our recommended guide on how to implement custom payment gateway externally themselves or with their own development team. The guide is outlined here: https://www.thrinacia.com/blog/post/implementing-custom-payment-gateway-with-thrinacia-atlas

If you are still wanting Thrinacia custom engineering and development team to implement or integrate custom payment gateway for you then you can contact us via our contact page or open issue request in our support system so we can first determine whether it would be feasible for us to provide the implementation.

Note that such implementation may be expensive and require more time due to number of factors surrounding how the custom payment gateway works and operates as well as how it can be integrated in our core Thrinacia Atlas engine. Also it is usually very hard to quote or estimate such system as there is lot of unknowns.

 

Do you provide a phone support?

Yes. We have a toll free phone number for sales and support related questions that can be called between 9AM-5PM PST Monday to Friday.

We would love to speak with you. Note that our product support is primarily conducted over our ticketing system where you can file a support issue or via realtime slack chat where platform engineer will quickly get back to you. Also you can always email us directly.

Out platform engineers can help with things like Stripe configuration, estimates for new custom features, billing or any other support related matters. Our focus is on providing fast and high quality responses via ticketing system, realtime slack chat or via email, so that you are always talking to a human that can help quickly.

How do you add meta tag to your web page?

1. Go to the Admin Dashboard —> Pages —> Click “Edit” on the page you want to add meta tags to.

2. Click the “Add Meta Tag”

Here is an example of a Meta Tag:

– Meta Tag Type, in this case is “name”.

– Meta Tag Name, in this case is “description”.

– Meta Tag Content, in this case is “Free Web tutorials”.

Enter in the information. Here is an example:

meta-tag-faq

Make sure you scroll down and click “Save Changes” when you are finished.

Here is a video tutorial on our YouTube Channel:

How to add Meta Tag to your Web Page

How to add Custom CSS and Custom JS?

To add custom CSS and JS to your site, all you have to do is add your CSS/JS to the corresponding files in the angapp/custom/ folder. If you use this method then you can still receive auto updates for your website.

CSS: angapp/custom/custom.css
JS: angapp/custom/custom.js

For example, to hide the ‘Optional’ text from the Basics step, you can add this to your custom.css:

campaign-basics-form .optional-text {
  display:none !important;
}
How can I add a specific sharing URL when using the widget?

If you would like to use a specific sharing URL when users decide to click on the share button on the widget user interface, add the following attributes into the widget code:

shareurl="https://your.website.com" sharetitle="Your Website Title"

You can see what this will look like in the widget embed code by viewing the screenshot below:

Widget Code Example
Widget Code Example

The attributes have been highlighted for clarity.

Can I use custom EV SSL certificate with Thrinacia Atlas?

Yes, you can use custom EV SSL certificate issued by another provider with Thrinacia instead of the new SSL certificate we provide. However as this EV SSL certificate was not provided by us, we would need to bill such setup time on an hourly basis, separate from monthly plan.

Setup time for custom EV SSL certificate can vary from 1-3 hours, depending on your provider and how well it integrates with our systems. You can contact us for more details. We can also recommend our preferred EV SSL providers.

How efficient is Thrinacia Atlas when it comes to security and performance?

Thrinacia uses efficient compression, encryption and optimized content delivery with every subscription plan to ensure you get the best website performance and security.

Is Thrinacia Atlas for End Users (non-developers) or Technical Users (developers)?

Thrinacia is designed for both. It can accomodate non-developers (non-technical) or users with technical skills (web developers) quite easily as its very flexible solution.

Administration Panel for website allows non-developers (non-technical end users) to quickly setup/configure their crowdfunding website and start running their crowdfunding website/platform with campaigns.

On the other hand REST API with SFTP+GIT access for the front-end allows developers to integrate with the system or modify any core files for very advanced levels of customization.

Thrinacia is enterprise system that can scale to large workloads, that is fault tolerant and backed up as well as encrypted/secure.

Website experience is fully customizable and it can easily be used by both non developers (end users) or the people with technical skills such as web developers.

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