How can we help you?

To learn how to prevent payment fraud, please read this blog article.

If you are using the Scale plan as per our pricing page here: https://www.thrinacia.com/atlas/pricing you can see that you will receive remote SSH access. In order to receive the remote SSH access, you will need to contact support@thrinacia.com or create a new ticket with the request.

If you are a developer and would like to receive GIT access, you will need to first be using the Experiment plan or higher as per our pricing page here: https://www.thrinacia.com/atlas/pricing

Once you are using the appropriate plan, you can either create a support ticket in nexus.thrinacia.com or send an email to support@thrinacia.com providing your public SSH key in OpenSSH format. We can then grant you access to your GIT repository so you make changes to the site via GIT.

Please note, if you are making any updates to the front end source code and you do not want your customizations to be overwritten by our automatic updates, you will need to request to be excluded from the automatic updates.

Yes, if you would like to modify your Thrinacia Reach campaign after launching, you have the ability to do so. If you would like to update rewards, however, you would have to do so before any contributions are made to the campaign.

There are 3 different places where you can set the transaction fee for your particular Crowdfunding purposes, and override other transaction fee settings.

Note that only the administrator can see the transaction fee settings unless you allow campaign creators to set the transaction fee.

Option 1. Payment settings: You can set the transaction fee for all campaigns that are running on the platform in the payment settings area.

You can find this section by logging in as a portal administrator, going to the administrator dashboard, click on the portal settings tab, then on the payment settings option. This will by default set the transaction fee for each campaign created, and charge a percentage of each donation to the campaigns on your platform.

Option 2. Campaign raise modes: You can override the Transaction fee that you set in the payment settings if you would like to charge a different transaction fee for the campaign raise modes.

You can find the transaction fee setting for the campaign raise modes by going to the administrator dashboard, click on the portal settings tab, then on the campaign settings option. Scroll down to the Campaign Raise Modes section, and add the transaction fee that you would like to set for the particular raise modes.

Option 3. Campaign percentage fee: You can set a percentage fee per campaign, and override all other transaction fee settings including the payment settings transaction fee, and the raise mode transaction fee settings.

To add the per campaign percentage fee setting, go to the admin dashboard, click on portal settings tab, then click on the campaigns settings option. Scroll down to the Campaign Percentage Fee section to enable the per campaign percentage fee.

When enabling the per campaign percentage fee, you can add the percentage fee in the Basics step of the campaign creation steps as shown below.

As you can see, there are several options for the percentage fee that you charge to your backers and campaign creators on your Crowdfunding platform.

By default, when you receive your new Atlas white label Crowdfunding website, the campaigns that are created will have to be manually approved. You have 2 options for approving campaigns:

Option 1. Manually approving campaigns. You can do this by logging in as a portal administrator. Once logged in, go to the administrator dashboard and click on the campaigns tab.

In the campaigns tab, you can view all of the campaigns that are created on the platform. To approve the campaigns, navigate to the status column, and click on the dropdown menu for the campaign that you would like to approve. In the dropdown menu, click on Approve/Running to approve the campaign.

Option 2. Auto approving campaigns. To auto approve campaigns, you must be logged in as a portal administrator. Go to the administrator dashboard, and click on the portal settings tab, then click on the website settings option.

Scroll down to the section called “Auto Approve New Campaign” check the box, and remember to save the portal settings at the bottom of the page.

If you are ever experiencing issues with the loading time on your site, you can send an email to support@thrinacia.com. We will ask you to provide a HAR (HTTPS Archive Format) file, which will help us better understand the site performance. You can download this file from any browser. We will be explaining how to do this on Chrome.

1. Open an incognito window for your Chrome browser, and paste the URL that has a slow loading time.

2. Right-click on the page, and choose the ‘inspect’ option.

3. Click on the network tab.

4. Toggle the recording ON. You will know that it is recording when you see that the button is RED.

5. Check the preserve log box.

6. Reload the page. Make sure that you do not close the options that appeared when you clicked on the inspect element in #2.

7. After the page has loaded, right-click on the area that shows the table of the different requests that were made, and choose the option to ‘

You can then share the HAR file that was downloaded, and we can further help with and site loading speed.

You can use the bank form feature to collect banking information from campaign creators in order to transfer funds via manual bank transfer. To turn on the feature, log in as a port admin. Next, go to the admin dashboard and click on the portal settings tab, then on payment settings. Scroll down to the bank from toggle as per the screenshot below:

Once you turn this toggle ON and save the settings, you will see the following:

Make sure that you are creating a new campaign once the toggle is turned on, or you will not see the above UI’s.

This will allow your campaign creators to save bank transfer information. Then you as platform owner (if you used direct transactions with no stripe connect) would know which bank account to wire money to since the bank information was saved by campaign manager under that campaign.