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Find answers to common questions about Thrinacia. Can’t find what you’re looking for? Contact our support team.

How do custom fields work?

Custom fields allow you to define new input fields for either business or individual profile sections in the campaign setup steps.

Step 1. First define new custom fields using Web Administration UI as per following screenshot.

customfields1

 

Step 2. Once the fields are saved, you will be able to see them on campaign setup step (under either business or individual profile sections) as per screenshots below.

customfields2

In this example our custom field is called “Insurance Number” and appears under Business Profile section.

customfields3

 

How do I make created campaigns be auto approved?

If you don’t require moderation and want newly created campaigns to be auto approved, please navigate to Administration Panel -> Portal Settings -> Website Settings. There is an option called “Auto Approve New Campaign”. Please make sure this option is selected and checked, then click button to Save Settings.

How do I set custom percentage fees depending on the raise mode?

You can set a campaign percentage fee depending on the campaign’s raise mode by going to Admin Dashboard > Portal Settings > Campaign Settings.

Scroll down until you find “Campaign Raise Modes” like in the screenshot below. You can then set the percentage fees.

Note: If no value is set here then it will use the global “Transaction Fee” set in the “Payment Settings” or “Transaction Fee” set for specific campaign.

raisemodefees

How do I make rewards required?

To make rewards required you will have to toggle on the setting “Make Rewards Required” which can be found in Admin Dashboard > Portal Settings > Campaign Settings.

rewards

Please note: When using the “Make Rewards Required” feature, this will only apply to the campaign creation steps.

My site is just a grey screen. What is the problem?

If your site is just a grey screen the problem could be due to custom translation edits.

The translation files use JSON. If you have incorrect JSON format in any of your translation files then the site will show up as grey because the site can’t parse the JSON so it gives an error.
For example in this image the JSON file is missing a comma:

bad_json

This causes the site to look like this:

bad_json_2

That means your JSON isn’t correct and has errors. Check your translation files to make sure there are no JSON errors. While editting your JSON you can use a code editor like vscode which will alert you when your file has a JSON error. You can also use a service like https://jsonlint.com/ to validate your JSON.

Once all JSON errors are solved then your site will no longer be grey.

How to safely embed JS scripts into custom pages

To embed your JS scripts into custom pages via