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Find answers to common questions about Thrinacia. Can’t find what you’re looking for? Contact our support team.
Do I have access the Thrinacia REST API source code to make modifications?
While Thrinacia Web UI (AngularJS / Semantic UI front-end) is fully open source and you can modify it yourself at any time, the Thrinacia REST API is proprietary and closed source, so only our own developers have access to the REST API source code and are able to make modifications for REST API.
However we are always willing and able to work our clients to make specific modifications as needed. Thrinacia REST API modification for an individual client is considered custom work. Please view this FAQ for further information on custom work.
Which currencies does Stripe support?
Stripe supports many different currencies both for making charges and for transferring to your associated bank accounts, depending on where your business is based.
Please refer to this page for further information: Which currencies does Stripe support?
What is the difference between direct charge and post charge options?
- Direct charge option will charge contributor’s credit cards and distribute the funds as contributions are received, (when using either Keep it All or All or Nothing raise modes).
- Post charge option will charge contributor’s credit cards and distribute the funds once the campaign end time is reached, (when using either Keep it All or All or Nothing raise modes). This option will not process charges when All or Nothing raise mode is in use and funding goal has not been met.
Please refer to the following articles for more information. New Raise Mode Payment Workflows (Direct/Post) and Post Processing Workflow Explained
How can I translate the site to another language? Or simply change some of the wording?
This tutorial provides instructions for how to translate your site from one language to another or add additional languages using the Thrinacia platform.
Where can I go to track new Thrinacia releases and updates?
Thrinacia is dedicated to continuous improvement and we are adding new features on an ongoing basis. You can visit the Updates section of the Thrinacia Blog to monitor and track new releases and updates.
Is a contributor’s information, (i.e. name, email address, and telephone number) publicly viewable?
No, only the name of a contributor is publicly viewable on the campaign page.
- Campaign creators can view information, (i.e. name, email address, telephone number) of those users who have contributed to their campaign.
- Site administrators can view information, (i.e. name, email address, telephone number) of all of the users on the site.
What does enabling Auto Approve New User in Website Settings do?
- When Auto Approve New User is enabled: after a new user signs up for the site that user instantly has access to the new account, (no verification email is sent).
- When Auto Approve New User is disabled: after a new user signs up for the site a verification email is sent to that user’s email address. The user must follow the link in the email to gain access to the new account.
How can I make a secondary site administrator?
You can give another user administrator access by logging into your site and following these instructions: In the MyDashboards panel go to Administration > Users, and then click Edit beside the user that you would like to make an administrator. Once you are on the user’s profile page click on the Set as Admin checkbox and then click on the Apply Changes button.
Still have questions?
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