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When extending campaign that finished funding you also need to make sure you change status of such campaign to “Approved/Running”. If you do not and status remains in something else like “Funding Complete” then button for contributions will remain being greyed out.

The “Exclude Shipping from Funded Amounts” option will only display the funded amount when contributors are choosing rewards. You can set a shipping amount for the reward when creating a campaign. When this option is not checked off, by default, the shipping amount is included in the total funding amount raised. To only display the amount funded in for the total amount raised (not including shipping costs) in the campaign, you can check off the “Exclude Shipping from Funded Amounts”.

No, Thrinacia does not host or provide inbound email services or email inbox with the SaaS plan as we feel there are lot of email service providers which have excellent mail functionality out there.

If you  however, point your domain name to our name servers, we will host the website under the provided custom domain name and also ensure correct MX records for your mail provider are specified in the target DNS zone. Note that you will have to provide the MX records and email provider so that we can set it up.

When you are using marketplace mode (direct transactions OFF located in the payment settings) then your campaign creators will be forced to connect a Stripe account to the campaign.

Campaign creators can be either individuals, or businesses, it does not matter. As you can see from the below screenshot, this is the form that the campaign creators will need to fill out to connect the Stripe account:

From the type of business section of the form, you can choose to be an individual or an organization from the dropdown menu.

Make sure that if you are an individual that you follow the instructions given from the form. If you do not have a website, you can use your personal social media account for the business website field. In addition, you can use your personal information for the home, and business address, and can add your name for the credit card statement, along with your phone number.

To cancel your subscription before your 14 day trial is over or at any other time, please email us at: cancel@thrinacia.com, otherwise you will be billed for your plan on a monthly basis, with first payment starting after your 14 day free trial is finished.

On-Premises implies that you as client/customer are hosting the Thrinacia Atlas application in your own data centers or elsewhere such as Google GCE or Amazon AWS that we do not control in any way.

With this in mind, you would be responsible for your own physical data center security and also implementing proper server and other security management practices such as server firewalls, storage encryption, intrusion detection systems and so on as needed. Thrinacia Atlas is already PCI compliant software as it uses Stripe Elements or Credit Card tokenization with SSL encryption layer.

If you require proper audit reports such as SOC1, SOC2 and so on, you should likely seek those from your data center or your hosting provider as this is not something we could provide since we are not hosting your application.

Please note that report statistics are updated on hourly basis. Below is breakdown of various report statistics and what they mean.

1. Funding Sought Total -> Shows total amount of money that website is wanting to raise from all campaigns including non active ones.

2. Funding Sought Running -> Shows total amount of money that website is wanting to raise from currently active campaigns.

3. Funding Sought Captured -> Shows total amount of money that website has captured from all campaigns.

4. Funding Raised Running -> Shows total amount of money that website has raised (but not processed yet) from all currently active campaigns that are running.

5. Sought Capture Completed -> Shows total amount of money that website has captured successfully from all campaigns that have run, been paused or are still running or have been completed.

6. Raised Capture Completed -> Shows total amount of money that website has captured successfully from all campaigns that have completed fundraising phase and are finished.

If you would like to modify the default currency number formatting as shown on your platform, for any currency, you can do the following:

Log into your website via SFTP, you can do this by reading the following blog article: https://www.thrinacia.com/blog/post/new-development-workflow

Once you download the files, locate and edit the following file under: /src/scripts/money_symbols.js

Search for the currency format that you would like to modify using the three-letter currency code. For example, if you would like to adjust Euros, it would be EUR. You can see the below example of the EUR code:

"EUR": {
    "money_format": "{{money_symbol}}{{amount}}",
    "money_decimal_sep": ",",
    "money_group_sep": ".",
    "money_symbol": "€" 
  },

If you want to modify the thousands separator you would have to modify the value for “money_group_sep” to a whitespace like so “money_group_sep” : ” ”

For decimals you would modify the value for “money_decial_sep” like so “money_decimal_sep”: “.”

When you are finished with the changes, make sure that you run gulp build as mentioned in the above article. All steps for building, and re-uploading the built files via SFTP are explained in the above article.

Note: Once making these modifications on your website, please contact support@thrinacia.com or create a support ticket in the nexus system as a request to be excluded from future updates as your changes will be affected by future updates if you are not excluded.