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Find answers to common questions about Thrinacia. Can’t find what you’re looking for? Contact our support team.

What types of campaigns can I host with Thrinacia Reach

You can use either All or Nothing (AoN) or Keep it All (KiA) campaigns with Thrinacia Reach. You can decide which type of campaign you want when you create it.

All or Nothing campaigns are post processed. This means the actual processing of raised funds (i.e. collecting charges) is done after a 5 day interval. Keep it All campaigns use immediate processing (i.e. collection of funds is done at point of contribution). With both methods payments go directly to your Stripe account.

When campaigns are post processed (All or Nothing mode) you also have a choice to either continue with campaign or abandon the campaign. If the campaign is abandoned then funds will be automatically returned to the contributors. In Keep it All mode funds are immediately collected and need to be returned via Stripe user interface to contributors in case you decide to back out of the campaign.

What is Thrinacia Reach and how it works?

Thrinacia Reach is our separate service which allows you to create your own advanced crowdfunding campaigns and host them on your own website via simple HTML widget code we provide. There is no monthly fees or charges and campaigns are free to create and use.

There is no limits on how many campaigns you can create and host. Thrinacia Reach is 100% free to use. Thrinacia does not charge any fees. All credit card processing fees are separate and directly payable to Stripe.

Thrinacia Reach is available worldwide in any country supported by Stripe and there are over 100+ currencies supported that you can use for your campaigns.

How can I force campaigns to stay in Approved status after they are being edited?

If you need to keep campaigns in “Approved/Running” status instead of them being auto reverted to “Being Edited” status whenever they are being edited, then you can do that by using option called “Keep Campaign Status” that can be found under Administration Panel -> Portal Settings -> Campaign Settings.

How do I change the duration of the notification messages?

The time duration for messages being shown is 30 seconds by default. You can modify the value in the code if you wish to do so. However you would need some basic development knowledge for this.

You would need to follow the steps detailed in this blog post for the full development process.

In src/scripts/app.js, at around line 430, you should find code that looks like following

$rootScope.hideFloatingMessage = function() {
  $timeout(function() {
    $rootScope.removeFloatingMessage();
  }, 30000);
}

Change the number 30000 to another number you wish. The unit here is milliseconds. After that, follow the blog post above to deploy changes to your production website.

How do I change my Campaign URL?

Once the campaign is created it will be assigned a pre-generated URL slug based on campaign name.

If you later change your campaign name the URL slug will not automatically change because there is a danger that such URL slug could be published elsewhere externally already by someone else (like for example in a tweet by someone) so link will not work if it URL slug changes.

However if you need to change URL slug or path for campaign manually you first need to make sure custom path option is enabled. You can do this by going to Portal Administration panel, then Portal Settings and then Campaign Settings. Under that tab, please make sure that option called “Allow Custom Path” is checked and save the settings.

url

Now the campaign path becomes changeable within the campaign creation process on “Basics” step as shown below. Either Website Administrator or Campaign Owner/Manager can change the campaign URL slug or path by setting it to anything they want and saving the campaign.

path

Is there a way to disable public lookup when composing messages?

Yes there is an easy way to do this. Simply navigate to the Admin Dashboard -> Website Settings.

Then go the following option “Enable public user search and message composition”. Make sure it is disabled as shown in the screenshot below and save settings. This will disable the user lookup completely from both Web UI and REST API.

lookup

What type of Stripe accounts are you using and what is the payment flow?

Atlas uses Stripe as the payment gateway. If you would like to receive funds on the platform, you will need to set up a Stripe account and connect it to the platform.

When creating a Stripe account, you will need to only create a Standard Stripe account. Atlas does not accept or use Express, or Custom Stripe accounts. You can learn more about creating a Stripe account by reading the following: https://www.thrinacia.com/blog/post/creating-stripe-account-for-your-thrinacia-atlas-crowdfunding-website

If you would like to know more about the different Stripe accounts, you can read the following Stripe article: https://stripe.com/docs/connect/accounts

When using the Standard Stripe accounts, as used with Atlas, the charges that will be used are direct charges. You can learn more about direct charges by reading the following: https://stripe.com/docs/connect/direct-charges

As you can see, below is the flow of money between your platform account, and the campaign creator account:

Stripe Payment Flow
Stripe Payment Flow

As you can see, Stripe charges the campaign creator account when taking transaction fees.

For more information regarding Stripe payments, please contact Stripe support.

What Stripe accounts are used and what is the payment flow?

Atlas uses Stripe as the payment gateway. If you would like to receive funds on the platform, you will need to set up a Stripe account and connect it to the platform.

When creating a Stripe account, you will need to only create a Standard Stripe account. Atlas does not accept or use Express, or Custom Stripe accounts. You can learn more about creating a Stripe account by reading the following: https://www.thrinacia.com/blog/post/creating-stripe-account-for-your-thrinacia-atlas-crowdfunding-website

If you would like to know more about the different Stripe accounts, you can read the following Stripe article: https://stripe.com/docs/connect/accounts

When using the Standard Stripe accounts, as used with Atlas, the charges that will be used are direct charges. You can learn more about direct charges by reading the following: https://stripe.com/docs/connect/direct-charges

As you can see, below is the flow of money between your platform account, and the campaign creator account:

Stripe Payment Flow
Stripe Payment Flow

As you can see, Stripe charges the campaign creator account when taking transaction fees.

For more information regarding Stripe payments, please contact Stripe support.

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