How can we help you?

To find the Charity Helper feature, log in as the administrator, go to the administrator dashboard, click on portal settings, then campaign settings. Scroll down to the Charity Helper section, and you can enable the setting by checking off the enable button.

The way it works is once the option is enabled it allows project creators to provide Charity Gift Number when setting up their Campaign.

Once the campaign is running the contributor can elect to give a percentage of the contribution (specified by the % in admin settings) to the charity and the charity profile information will also appear on the campaign page. There will be dialogues asking the contributor if they want to use this option.

Nothing gets deducted from contribution, but instead, charities can then take that information to the local tax office and claim that user’s annual tax payments.

This information is just stored and not tied to any payments. The information about this is also available in CSV export.

Here is how developers can customize their Thrinacia Atlas CrowdFunding platform using CSS or JavaScript. To customize the UI, you will need access to the folders either using GIT or SFTP. Below is a link to a YouTube video that will show you how to to access your files using SFTP:

Downloading files using SFTP

After downloading your files, you can add custom CSS and JavaScript here: src/custom/. You can add the changes you would like to make in either the custom.css file or custom.js file.

In the instance that your custom CSS is being out weighed by another property declared in another stylesheet, you can use the !important declaration to add more weight to it.

For example:

h1 {

color: green !important;

}

NOTE: This is typically not the best practice for styling web pages, as it makes debugging more difficult and breaks the natural cascading in the stylesheets, so only use when absolutely necessary.

Normally there are no refunds or fee transfers. When you subscribe to Thrinacia Atlas, you’re buying the right to use Thrinacia Atlas, not a guarantee that you’ll get your own act together. If you don’t run your campaign, can’t get funded, never launch your platform or website, go broke or otherwise you then forfeit your monthly subscription fee. That’s why they’re called “subscription” fees for a SaaS product.

In certain situations we may be able to refund only last month of service if it still falls within certain time period of when subscription cycle started. This is done on case by case basis and we need to do investigation before we issue refund.

To request cancellation please fill out our online cancellation form available here: https://www.thrinacia.com/cancel-account or contact us directly by emailing support@thrinacia.com so we can process your cancellation accordingly.

Thrinacia uses several technologies.

• Front End Core UI: AngularJS (long-term support version), Semantic UI 1.X.
• Widget Front End: Angular2, Semantic UI 2.X.
• Mobile Android App: Android studio, java, android sdk.

On the REST API side we use a multitude of technologies ranging from PostgreSQL, Python, Perl and various web frameworks.

You can add any language you want into the title, description, rewards, etc. of your crowdfunding campaign. You cannot, however, translate or change the text for the entire Crowdfunding website. For example, the contribute button text and so on.

To translate the entire website, you can purchase one of the following Atlas subscription plans here. Learn how to translate the website by reading the below blog articles:

https://www.thrinacia.com/blog/post/thrinacia-translation-using-angular-translate

https://www.thrinacia.com/blog/post/how-to-find-the-correct-json-translation-file-for-each-page

If you update the Stripe keys on your platform, this could potentially affect the current campaigns that you have created before the update. There is a popup that explains this when you click on the save button in the payment settings page:

This will only apply to particular scenarios. You will not have to create a new campaign if you are using Direct Transactions ON, and switch to Direct Transactions OFF. This will not matter if you are in Live or Test mode or switch from Live to Test mode. Any other instance, it is recommended that you re-create the campaign if you want it to be running correctly after updating the Stripe keys.

Are you having issues with processing transactions on the platform, and currently in Live mode? If you do not know the issue with transactions on your platform, Thrinacia support can help you debug this. In order for us to help you, we would need the following:

1. Access to your Stripe/PayPal account

You can provide us access to your Stripe account via team member. To do this, log into your Stripe account –> click on settings –> go to the Team and security section in the settings page, and click on Team –> click on New member –> check the Administrator box and add the following email: dev@thrinacia.com

If you are using PayPal, you will need to follow these steps to add us as  a team member: https://www.paypal.com/us/smarthelp/article/how-do-i-add-users-to-my-paypal-account-faq1605

Please add the same email address: dev@thrinacia.com.

2. Access to a live campaign & account to test with

We would need to test the transactions using a live campaign and account that has a live credit card for pledging to a campaign. If you do not have an account that we can use on the platform with a saved credit card, you can phone us via our contact page to provide information we need.

3. The steps you took to get this error

We need to know how the error occurred, what steps that were taken to receive the error, the operating system that was used including the version, and the browser that was used including the version.

Once we receive the above information, we can begin testing the transactions to further help you debug what issues are occurring on your platform and solve the problem for you. Please send such information to support@thrinacia.com or open a support ticket in nexus.

Project creators or campaign managers can get the funds in two ways as explained below.

1. Automatic funds distribution between project creator and website operator

In this instance project creator connects their own Stripe account to the campaign they are creating under “Funding” step of the creation process. Stripe will then handle automatic fund distribution between the website and project creator based on the set percentage in the portal administration panel.

2. Manual funds distribution between project creator and website operator

In this instance project creator will not see the “Funding” step at all. All funds will go into single Stripe account configured in the portal administration panel and website operator will need to distribute funds manually. To turn this feature on, please refer to the “Direct Transaction” option as per link below.

https://www.thrinacia.com/blog/post/introducing-direct-transactions